Companies which look into their own working and keep a close look on how they are performing on day/weekly/monthly basis, always evolve and learn more than other companies working on traditional basis.
This was our challenge before designing ESS. We had a big problem to solve which user was considering very small. And up to now we are doing a decent job in making user realize that how important the insight and good reporting is for any business.
Next thing which we have to focus on was to provide a tool which has the power to solve all the user problems with most easy to user interface.
Another thing which we will be working on forever will be to optimize the solution with evolving needs of the customer. We each day learn new things from our amazing customers and their support and love to see ESS doing good is what keeps us going.
The suggestion which I want to give to new users on ESS
- Check user/project insights frequently: Simply do this by amazing project/user insights and reporting on your ESS Dashboard
- Keep users updated on their performance: You can do this in two ways. First is to share ESS dashboard with them, or Second is to send them performance emails directly from ESS.
- Team insights are important: If you have teams working in your company it is very important to create them on ESS and keep a close eye on their performance with advanced combo filters, amazing data drilling capability and custom report capability that ESS provides you.
- Talk to us: If you feel you can help us improving ESS with either a small or big feedback please write us in few words. It takes just 2 minutes. And we promise that we are great at listening. Plus if you have any doubt on how any feature works, shoot us with an email and we will get back to you almost instantly.
And in the end a happy news for Basecamp Classic customers. ESS for Basecamp HQ is official now. We are on Basecamp Extra page. So share the love and spread the word.
Chief at ESS.